Verified Results, Not Brochure Talk

Real businesses. Real numbers.

Every metric below traces back to a business we run or a client we work with. Where we can, we point you straight at Google so you can check it yourself.

85%

Average increase in customer satisfaction

500+

Successful client implementations

95%

Client retention rate

Live Proof

Don't trust us. Google us.

These are our own companies, ranked by us. Open Google right now, type the search below, and see for yourself — no other agency will tell you to do that.

The Glasgow Plumbers

"plumbers glasgow"

#1 on Google · theglasgowplumbers.co.uk

The most fought-over plumbing search in the city — our site holds the top spot

Plumbers Glasgow Ltd

"plumbers glasgow ltd"

#1 on Google · Page 1 for the city's biggest searches · glasgowsplumber.co.uk

162 leads in a single month at £14.70 per lead on Google Ads

Gas Engineer Glasgow

"glasgow gas engineers"

Top 3 on Google · gasengineerglasgow.co.uk

Built for a sole tradesperson — fully managed by 1Point

Glasgow Plumbing & Heating

"glasgow plumbing and heating"

Page 1 · glasgowplumbingheating.com

315 leads in one month at roughly £11 per lead

Positions from Google Search Console, June 2026. Rankings move daily — that's the point: check them live.

In-Depth Stories

The challenge, the fix, the outcome

No composite case studies, no stock photos. This is what changed for each business, in their own words.

1Point Plumbing & Heating

Plumbing & HeatingCall Handling & Support

2 W Regent Street, Glasgow G2 1RW, UK

The Challenge

Response times averaging 2 hours were causing customer frustration and lost emergency business opportunities during peak demand periods.

Our Solution

Implemented comprehensive call center outsourcing with 24/7 coverage and live chat support, reducing response time to 15 minutes.

40% increase in customer satisfaction

Response time reduced from 2 hours to 15 minutes

Zero missed emergency calls

35% increase in customer retention

"The transformation in our customer service has been remarkable. We're now capturing every opportunity and our customers are happier than ever."

— Operations Manager

Gas Engineer Glasgow

Gas EngineeringBusiness & Startup Incubation

Challenge

Operating as a sole tradesperson with no back-office support, missing emergency calls, no marketing presence, and no systems for scaling.

Solution

1Point deployed full operations management — 24/7 dispatch, marketing, HR, compliance, accounts, and customer acquisition — letting the engineer focus solely on gas work.

£180K additional annual revenue captured

100% emergency call capture rate via 24/7 dispatch

Full Google Business Profile management driving organic leads

Zero admin overhead for the tradesperson

"1Point took over everything — I just turn up and do the gas work. The business has grown beyond what I thought possible."

— Gas Engineer Glasgow

Glasgow Plumbers - 1Point Plumbing & Heating

Plumbing & HeatingMarketing & Growth

Challenge

Building a plumbing business from scratch with no existing customer base, no brand recognition, and no operational infrastructure.

Solution

1Point's flagship incubation programme — company formation, branding, website, SEO, 24/7 call answering, dispatching, HR, accounts, legal, and marketing all managed end-to-end.

From zero to £520K revenue under full 1Point management

7 verified Google Business Profiles driving organic traffic

Complete brand ecosystem with city-wide coverage

Tradesperson focuses 100% on trade work with zero admin

"1Point built the entire business around me. I went from a sole trader to running a fully managed operation generating over half a million in revenue."

— Glasgow Plumbers - 1Point Plumbing & Heating

Full Coverage

Every service, not just trades

The stories above happen to be trades businesses because that's where 1Point started. The 4 disciplines behind them cover a lot more than plumbing and gas.

Call Handling & Support

15 services

Proven above: Plumbers Glasgow Ltd, Gas Engineer Glasgow

Marketing & Growth

9 services

Proven above: Plumbers Glasgow Ltd (SEO), Glasgow Plumbers (leads)

Technology & AI

2 services

See the illustrative examples below for how we'd approach this

Business & Startup Incubation

7 services

Proven above: 1Point Plumbing & Heating, Gas Engineer Glasgow

See the full service list

Illustrative — not client results

How we'd approach it

We don't yet have a published case study in every industry we work with. Rather than invent one, here's honestly what we'd set up and why, for a few industries beyond trades.

Thornbury Home Improvements

home improvement · Manchester, UKDemo project -- concept case study, not a real client

Strong local reputation (40+ Google reviews, 4.8 stars) but enquiry volume flat for two years despite steady search demand for kitchen and bathroom renovation in the area.

The website's only contact route was a generic contact form with no response-time expectation set, buried two clicks deep behind a services menu. No online consultation booking existed at all -- every enquiry required a phone call during office hours, which excluded evening/weekend browsers who make up the bulk of home-improvement research traffic.

Replaced the buried contact form with a direct consultation-booking flow on the homepage, added a clear same-day-response commitment, and connected bookings straight into a shared calendar so no enquiry sits unanswered overnight.

Sunridge Air Comfort

hvac · Austin, USADemo project -- concept case study, not a real client

Running Google Ads for emergency AC repair with a healthy click-through rate, but the landing page was the general company homepage, not a page built for the emergency-repair search intent, and after-hours calls went to a generic voicemail with no callback commitment.

Ad spend was paying to bring in exactly the right visitor (someone with a broken AC unit searching same-day repair) and then handing them a generic homepage with no urgency-matched messaging, plus an after-hours dead end that likely pushed panicked callers straight to a competitor who picks up.

Built a dedicated emergency-repair landing page matching the ad's promise, and added an after-hours missed-call text-back so a caller who hits voicemail at 11pm gets an immediate human-toned response instead of silence.

Larkhall Aesthetics

aesthetics clinic · Leeds, UKDemo project -- concept case study, not a real client

Strong Instagram following (12k) generating interest, but the clinic's own booking page required a phone call during clinic hours to actually confirm a consultation, so a lot of that interest never converted.

The gap wasn't demand, it was friction between someone deciding to enquire on Instagram at 9pm and actually being able to lock in a slot -- by the next morning the impulse had usually passed.

Added direct online consultation booking linked straight from the Instagram bio and every post, with automatic confirmation so nothing needed a phone call to lock in.

Bellcourt & Rae

professional services · London, UKDemo project -- concept case study, not a real client

A small accountancy practice relying entirely on word-of-mouth referrals, with no searchable presence for anyone looking for a new accountant in their area.

The practice had strong client retention but nothing for a prospective client to find them by -- no Google Business Profile claimed, no service pages explaining what they actually specialise in.

Claimed and built out the Google Business Profile, and added clear service pages (self-assessment, small business accounts, VAT) matching what people actually search for.

Brightwell Dental Care

dental · Denver, USADemo project -- concept case study, not a real client

New patient enquiry calls were going to the same front-desk line handling in-chair check-ins, so calls during busy periods went to voicemail and most callers didn't leave one.

The practice wasn't short on demand -- it was losing new-patient enquiries specifically to the moments front desk was busiest with people already in the building.

Added a dedicated reception line for new-patient enquiries, answered separately from in-practice check-in, with same-day callback for anything missed.

Rieger Systemtechnik

software · Stuttgart, GermanyDemo project -- concept case study, not a real client

A small B2B software vendor with a strong product but a website that only existed in German, while a growing share of enquiries were coming from English-speaking prospects across the EU.

Traffic from outside Germany was landing on a page that didn't speak to them at all -- not a product problem, a first-impression problem for exactly the market the company was trying to grow into.

Added an English version of the core site and product pages, with region-appropriate contact routing so enquiries reach the right person.

Maison Verlin

beauty · Lyon, FranceDemo project -- concept case study, not a real client

A boutique skincare brand selling well in-store but with an online shop that hadn't been updated in over a year, and no way to see which products people were actually asking about on social media.

Social engagement was healthy but disconnected entirely from the online shop -- people were asking about specific products in comments with no easy path to actually buying them.

Rebuilt the online shop with direct product links usable in social captions and bio, so a specific product mentioned online leads straight to buying it.

Noordwijk Home Goods

ecommerce · Rotterdam, NetherlandsDemo project -- concept case study, not a real client

An online homeware store with decent traffic but a checkout process requiring account creation before purchase, which is a well-documented cart-abandonment driver.

The store was paying to bring visitors to the point of purchase and then adding an extra, unnecessary step right before the sale actually closed.

Added guest checkout alongside the existing account option, removing the forced-signup step before payment.

Verified Results

Real businesses. Real numbers.

We own and operate trades businesses ourselves. Every ranking below is live on Google — go check before you decide.

Our Own Brands — Verify on Google

Plumbing & Heating

Plumbers Glasgow Ltd

111 West George Street, Glasgow G2

Since 2022

Google ranking for "plumbers glasgow"

£14.70 cost per lead on Google Ads, 100+ leads a month, organic and paid combined.

Google "plumbers glasgow"

Gas Engineering & Heating

Gas Engineer Glasgow

Rutherglen, Glasgow G73

Since 2022

£180K

additional annual revenue captured

Purely from 24/7 dispatch making sure no call goes unanswered. Top 3 on Google.

Google "gas engineers glasgow"

Plumbing & Heating

1Point Plumbing & Heating

2 W Regent Street, Glasgow G2

Since 2021

£500K+

revenue within 18 months

Built from zero — company formation, brand, marketing, dispatch and accounts, all run by 1Point.

Google "1point plumbing glasgow"

No agency in Scotland can show you this

We don't ask you to trust a brochure. Open Google, search our company names, and see for yourself.

Try it now

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